Return and Refund Policy

RETURN & REFUND POLICY

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There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number +91 8830697798 or Email support@byteseal.co

 

The return process of the product can be restricted depending on the nature and category of the product.

 

Conditions for return:

 

• Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.

• Products/Items should be UNUSED.

• Products should be returned in their original packaging along with the accessories, IMEI stickers, in the same condition in which you received it. Product must also be in its original package.

• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

To complete your return process, we will need a receipt or proof of purchase or invoice copy.

 

Refunds:

 

We will process the refund after receipt of the product by (Company name) or its business partner. All refunds will be routed through original payment gateway or any other bank debit or credit cards accounts after adjusting the cancellation charges. Refund will be processed based on the mode of payment of the order.

 

• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

• Orders paid by net banking accounts will be credited back to bank account

• For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the “billing name” provided at the time of placing the order

Once your return is received and inspected, you will receive an email about the status of your return.

In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 3-7 working days.

 

 

Late or missing refunds (if applicable)

 

If you haven’t received your refund even after 7 days of processing your return, please check your bank account again. Otherwise, contact your credit card company; it may take some time before your refund is shown in your balance. You can always contact your bank branch. Usually, there is some difference in time before a refund is displayed in your account.

If you have done all of the above and you still haven’t received your refund amount, please write to Byteseal at support@byteseal.co

PRODUCT WARRANTY POLICY

(Personal Authentication Device)

Elementik Technologies Private Limited.

 

 

Warranty Policy

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Byteseal security device purchased on www.byteseal.co comes with a limited warranty of one (1) year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of the Product, and photo evidence of the Product’s defects to support@byteseal.co

Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first one-year period.

Byteseal may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new Byteseal product.

 

• The limited warranty does not cover:

Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.

Scratches, dents and cosmetic damage, unless caused by Byteseal.

Defects or damage resulting from excessive force or use of metallic objects on the touch screen.

Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.

• Ordinary wear and tear.

Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Byteseal.

Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Byteseal.

Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product.

Products not purchased from www.byteseal.co (we recommend you to contact the point of sale for support).

Repair conducted by un-official repair centers.

Please contact support.byteseal.co  for enquiries regarding Limited Warranty.

 

• Repair and Replacement Policy

Hardware purchased directly from www.byteseal.co is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery. Please visit www.byteseal.co -> contact to submit a repair or replacement request.

 

• Item: Personal Authentication Device

Type: Malfunction Hardware functionally defective

Duration: 1 year – replacement, 15 days- repair

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• Item: Battery

Type: Malfunction

Duration 1 year – repair

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• Item: power banks, chargers, data cables

Type: Malfunction

Duration 1 year – repair​

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• Trademarks and copyright

Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

 

• Disclaimer

We are not liable for any loss or damages that may arise from using our services.

 

• Changes

We reserve the right to update this document at any time without prior notification.

This document was last updated in May, 2021